l8988 Privacy Policy

Information We Collect

l8988 collects personal data from you through several means during the course of your registration, ongoing use of the platform, and any interactions with our customer support team. The categories of personal data we collect are described below.

Registration Data

When you create a player account on l8988.net, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Email address (used for account communications and login)
• Mobile phone number (used for account verification and security alerts)
• Residential address, including city and postal code (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted password

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and store copies of:

• National Identity Card (NID), passport, or driving licence
• Proof of address documents (utility bill, bank statement, dated within three months)
• Proof of payment method (screenshot or confirmation from bKash, Nagad, Rocket, or Upay)

Financial Transaction Data

Every deposit and withdrawal you make on the l8988 platform generates a transaction record. This record includes the amount in Bangladeshi Taka (৳ / BDT), the payment method used, the date and time of the transaction in Bangladesh Standard Time (BST, UTC+6), and a unique transaction reference number. This data is retained for financial auditing, anti-money laundering (AML) compliance, and dispute resolution purposes.

Gameplay and Betting Data

l8988 records all betting and gaming activity on your account, including sports bets placed, casino games played, stake amounts, outcomes, and account balance changes. This data is used for account management, responsible gaming monitoring, bonus eligibility verification, and dispute resolution.

Device and Technical Data

When you access l8988.net, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Pages visited, session duration, and navigation path within l8988.net
• Referring URL (the page from which you arrived at l8988.net, if applicable)

This technical data is collected automatically via server logs and cookies (see the Cookies section below) and is used primarily for platform security, fraud prevention, and performance optimisation.

Customer Support Data

If you contact l8988 customer support via email at [email protected] or through the platform's live chat facility, we record the contents of that communication, including your name, the nature of your query, and any attachments you provide. This data is retained to ensure continuity of support, quality assurance, and resolution of disputes.

How We Use Your Data

l8988 processes your personal data only for defined, legitimate purposes. The table below summarises our principal data processing activities, the legal basis on which each is conducted, and the categories of data involved.

l8988 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing a separate legitimate legal basis for doing so.

Marketing Communications

If you have opted in to receive promotional communications from l8988, we may contact you by email or SMS to inform you of relevant offers, bonuses, new game releases, and seasonal promotions — for example, those tied to BPL cricket season, the T20 World Cup, Eid, or Pohela Boishakh celebrations. You may withdraw your consent to marketing communications at any time by following the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the l8988 platform.

Data Sharing & Third Parties

l8988 does not sell, rent, or commercially trade your personal data to any third party. We do, however, share limited personal data with carefully selected third-party service providers where necessary to deliver our platform services. All third parties with whom we share data are contractually required to process your data only for the purposes for which it was shared and to maintain appropriate security standards.

Payment Processing Partners

To facilitate deposits and withdrawals in Bangladeshi Taka, l8988 works with mobile banking and financial institution partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. When you make a financial transaction, relevant transaction data (such as your name, transaction amount, and account reference) is shared with the relevant payment partner to process the transfer. These partners operate under their own privacy policies and financial regulatory obligations.

Game Software Providers

Casino games on the l8988 platform are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive limited technical data (such as a pseudonymised player identifier, stake amounts, and game outcomes) to render games, calculate results, and verify jackpot claims. Personal data such as your name, email, or address is not shared with game providers.

Identity Verification Services

l8988 may use third-party identity verification services to assist with KYC document checks. Where this occurs, the documents you submit are processed by the verification provider under a strict data processing agreement with l8988 and are not retained by the provider beyond the verification process.

Legal and Regulatory Disclosure

l8988 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where we are required to do so by applicable law, where we receive a valid legal order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, l8988 will disclose only the minimum data required to fulfil the legal obligation.

Cookies & Tracking Technologies

l8988.net uses cookies and similar browser-based technologies to provide a functional, secure, and personalised experience. Cookies are small text files stored in your browser when you visit a website. They do not contain executable code and cannot access other files on your device.

Types of Cookies Used by l8988

Managing Your Cookie Preferences

You may adjust your cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from logging in to your l8988 account and will significantly impair platform functionality.

l8988.net does not use third-party advertising cookies, social media pixel trackers, or any cross-site tracking technologies. Analytics cookies used on l8988.net are configured to anonymise IP addresses and do not generate individually identifiable profiles.

Data Retention & Storage

l8988 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's active status on the l8988 platform.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with standard financial record-keeping requirements applicable to online payment processing.
• KYC and identity documents: Retained for a minimum of five (5) years following the closure of your account, or longer where required by applicable AML regulations.
• Customer support communications: Retained for three (3) years from the date of the communication, or until the relevant matter is fully resolved, whichever is later.
• Marketing consent records: Retained for the duration of your marketing opt-in, plus two (2) years following any opt-out, as evidence of consent management.
• Device and technical logs: Retained for up to twelve (12) months, after which they are aggregated and anonymised.

Data Storage Location

Your personal data is stored on secure servers. l8988 takes all reasonable technical and organisational steps to ensure that your data is protected against unauthorised access, loss, destruction, or alteration, regardless of its storage location. Where data is processed by third-party service providers (such as payment partners or KYC verification services), those providers are required by contract to maintain equivalent security standards.

Security Measures

l8988 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, l8988 is committed to maintaining security standards appropriate to the nature and sensitivity of the data we process.

Technical Security Controls

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and l8988.net is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including passwords and payment account references — are stored using one-way cryptographic hashing or encryption at rest. Plain-text passwords are never stored by l8988.
• Access Controls: Access to personal data within l8988's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access player account data, and all such access is logged and audited.
• Fraud Detection Systems: l8988 employs real-time fraud detection and anomaly monitoring systems that flag suspicious account activity, unusual login patterns, and irregular transaction behaviour for investigation.
• Secure Infrastructure: l8988's platform infrastructure is hosted on security-hardened servers with regular vulnerability assessments, patch management, and firewall protection.

Your Responsibilities

While l8988 takes extensive measures to protect your data, account security also depends on the actions you take as a player. You are responsible for:

• Keeping your l8988 password confidential and not sharing it with any third party
• Choosing a strong, unique password that is not used on any other platform
• Logging out of your l8988 account when using a shared or public device
• Notifying [email protected] immediately if you suspect that your account has been accessed without your authorisation

Your Privacy Rights

As a registered player on the l8988 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request. l8988 will respond to all verified privacy rights requests within a reasonable timeframe.

Right of Access

You have the right to request a copy of the personal data that l8988 holds about you, along with information about how that data is used and with whom it is shared. l8988 will provide this information in a clear and accessible format. We may ask you to verify your identity before fulfilling an access request to ensure that data is not disclosed to an unauthorised party.

Right to Rectification

If any personal data held by l8988 about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections — such as updating your email address or mobile number — can be made directly through your account profile page. For corrections to identity documents or name data, please contact [email protected].

Right to Erasure

You have the right to request the deletion of your personal data where l8988 no longer has a legal basis to retain it. Please note that this right is subject to overriding legal obligations — for example, l8988 is required to retain financial transaction records and KYC documents for the periods specified in the Data Retention section above, and these records cannot be erased on request. Where erasure is not possible in full, l8988 will explain which data must be retained and why.

Right to Restrict Processing

In certain circumstances — for example, where you dispute the accuracy of data l8988 holds about you, or where you believe l8988 is processing your data unlawfully — you may request that l8988 restrict its processing of that data while the matter is investigated.

Right to Data Portability

Where l8988 processes your personal data by automated means and on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, machine-readable format. This right applies, for example, to your account registration data and transaction history.

Right to Withdraw Consent

Where l8988 processes your data on the basis of your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To withdraw marketing consent, use the unsubscribe link in any marketing email or contact [email protected].

Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way l8988 processes your personal data, please contact our customer support team using the details below. Our support team operates 24 hours a day, 7 days a week, in English, on Bangladesh Standard Time (BST, UTC+6).

Contact Details

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Queries: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Platform: l8988.net
• Operating Hours: 24/7, Bangladesh Standard Time (UTC+6)

Updates to This Privacy Policy

l8988 reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made to this Policy, l8988 will notify registered players by email and/or by displaying a prominent notice on the l8988.net platform. The effective date at the top of this document will be updated to reflect the date on which the revised Policy comes into force.

Your continued use of the l8988 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the l8988 platform and contact [email protected] to request account closure.

We encourage all l8988 players to review this Privacy Policy periodically to remain informed about how we protect your personal data and to understand your rights. The most current version of this Policy will always be available at l8988.net/privacy-policy.